Terms & Conditions
These Terms & Conditions ("T&Cs") apply to all bookings made with Run The Trails Pte. Ltd. ("Run The Trails", "RTT", "we", "us", or "our"), a licensed Singapore travel agent (STB Travel Agent Licence No.TA04065).
By booking a trip with RTT, you acknowledge that you have read, understood, and agree to be bound by these T&Cs.
1. About Run The Trails
1.1 Run The Trails Pte. Ltd. ("RTT") is a licensed Singapore travel agent specialising in guided trail running holidays and experiences. We design, organise, and operate immersive trail running holidays that combine iconic routes, expert guidance, cultural discovery, and responsible travel.
1.2 RTT designs and manages its trail running holidays in partnership with dedicated on-the-ground teams and specialist service providers in each destination. Our operational expertise is rooted in Beijing, China, where our routes, logistics, and guest experiences are developed and delivered, while our Singapore office manages bookings, itinerary planning, customer communications, and pre-departure support.
1.3 RTT operates in accordance with the applicable laws and regulations governing licensed travel agents in Singapore and works with qualified local suppliers and service providers where required to deliver each itinerary safely and professionally.
2. PAYMENT TERMS
2.1 PRICING & CURRENCY
All prices are quoted in USD. Prices are per participant unless otherwise stated and include only those items expressly listed as included in the trip description. Run The Trails reserves the right to correct any pricing errors prior to confirmation of booking.
2.2 DEPOSIT & BOOKING CONFIRMATION
A booking is secured upon receipt of the required deposit of US$800 per participant (unless otherwise stated), which reserves a spot on the trip. The booking is considered fully confirmed only once the full tour price has been received. Until full payment is received, Run The Trails reserves the right to release any provisional reservations without notice.
2.3 BALANCE PAYMENT & PAYMENT METHODS
The remaining balance of the trip price must be received no later than 31 days before the trip start date. Run The Trails will send a reminder email regarding balance collection.
For participants who paid the deposit via credit or debit card, the balance may be automatically collected using the same card. For other payment methods (e.g., Google Pay, Apple Pay, WeChat Pay, bank transfer), participants are responsible for ensuring the balance is paid by the deadline using an approved payment method.
Any additional services or optional add-ons added after final payment will be charged to the same credit or debit card on file, where supported, or via an approved alternative payment method.
By providing a payment method, participants agree that Run The Trails may charge that method for all amounts due under the booking, including deposits, balance payments, and approved add-ons, in accordance with these Terms and Conditions, including the cancellation terms.
2.4 ADD-ONS & UPGRADES
Optional add-ons, upgrades, or special-order items may require full payment at the time of confirmation. Once confirmed, such items may be non-refundable in part or in full, as outlined in Clause 7.
2.5 CHARGEBACK GUIDANCE
Participants agree not to initiate improper chargebacks on authorized payments. If participants have questions about charges or payment timing, they should contact Run The Trails to resolve any concerns prior to disputing a payment.
Improper chargebacks may result in cancellation of the related reservation and recovery of associated costs.
2.6 FAILURE TO PAY
If a participant fails to make any required payment by the specified deadline, Run The Trails reserves the right to:
- Cancel the booking without further notice
- Retain any payments already made in accordance with the applicable cancellation terms (see Clause 7)
2.7 PRICE ADJUSTMENTS & ADDITIONAL COSTS
Once a booking is confirmed, trip pricing is locked in for the booked trip and dates. Participants are responsible for any additional costs arising from:
- Requested rescheduling or transfers (Clauses 7.3 & 7.4)
- Approved upgrades or add-ons
- Third-party services booked on the participant’s behalf
3. Prices & Price Guarantee
3.1 PRICING
All tour prices are quoted in USD unless otherwise stated. Prices are inclusive of all items listed in the trip description, including accommodation, permits, transport, guides, and coaching services, as well as any applicable taxes or fees. Optional add-ons, upgrades, and personal expenses are not included and must be paid separately.
3.2 PRICE GUARANTEE
Run The Trails guarantees the tour price once a booking is confirmed. Participants can be assured that RTT will honor the published trip price and protect against fluctuations in local supplier costs, currency, or inflation. RTT achieves this through long-term relationships with our trusted destination service providers, ensuring stability and fairness for all participants.
3.3 EARLY BIRD PRICING
Early Bird pricing is available on selected trips for participants who confirm their booking with full payment by the stated Early Bird deadline.
The Early Bird deadline is typically 90 days before the scheduled start of the tour, unless otherwise specified on the relevant trip page. Some trips may offer Early Bird pricing with a shorter commitment window (for example, 50–80 days before the trip start date), which will be clearly stated at the time of booking.
Bookings not paid in full by the applicable Early Bird deadline will revert to the regular trip price. Early Bird offers are capacity-limited and may be withdrawn once allocated.
4. Minimum Group Size
4.1 Each trip requires a minimum number of participants as stated in the trip description. Unless otherwise specified, the minimum group size is set at 4 weeks before trip start date.
4.2 If the minimum group size is not met, RTT reserves the right to cancel the trip. In such cases, RTT will refund in full the amount received from the participant, using the same payment method originally used. Please note that depending on the participant’s chosen payment method, the receiving bank or payment provider may deduct additional fees, which are outside of RTT’s control and therefore not refundable by RTT.
5. Changes to Booking/Itinerary
5.1 BOOKING MODIFICATIONS
Requests to modify an existing confirmed booking, such as adding optional activities, services, or upgrades, will be considered and accommodated where possible, before the scheduled start of the tour.
- Minor modifications (add-ons, upgrades) may require additional payment at the time of the change.
- Major modifications, including cancellation, rescheduling, or transfer to another participant or trip, will be handled under Section 7: Cancellations, Refunds, Rescheduling & Transfers.
5.2 ITINERARY CHANGES
Once a trip has commenced, Run The Trails reserves the right to modify the itinerary as necessary due to logistical, safety, or weather-related reasons. Such changes do not constitute grounds for a refund. Where feasible, participants will be offered alternative arrangements or options to maintain the quality of the trip experience.
6. Fitness, Medical & Age Requirements
6.1 Participants must be at least 18 years of age at the time of travel. Those under 18 must be accompanied by a parent or legal guardian, who may participate as a non-running participant.
6.2 Participants must disclose all relevant medical conditions, allergies, medications, and dietary requirements at the time of booking or no later than 14 days prior to trip start date. Participant's prescribed Epi-Pens or other emergency medication must bring and carry their own supply.
6.3 Proof of valid personal travel insurance covering trail running, medical emergencies, evacuation, and trip cancellation must be submitted to RTT no later than 14 days before trip start date. RTT reserves the right to reject participants who fail to provide such proof.
6.4 Participants are responsible for ensuring that any personal medications they bring comply with import regulations in the destination country.
7. Cancellations, Refunds, Rescheduling & Transfers
Some trip components require advance payment and firm commitments before departure. As a result, not all items are refundable, including pre-ordered items and third-party add-ons once confirmed. Our Cancellation, Refund, Rescheduling & Transfer policy reflects the need to secure permits, accommodation, transport, and to confirm guides, on-the-ground crew, and destination service providers in advance, as well as to meet minimum participant requirements for each trip. The terms below outline how cancellations, refunds, rescheduling, and transfers are handled.
7.1 CANCELLATION BY PARTICIPANT
For cancellations initiated by participants, all refunds are subject to a 3.8% administrative and payment processing fee, calculated on the total amount originally paid.
Instead of a refund, participants may choose to reschedule their booking to another Run The Trails trip at no cost, provided the new trip takes place within 12 months of the cancellation date and is for the same participant. Please refer to 7.3 Rescheduling Original Booking for details.
Alternatively, a booking may be transferred to another person, subject to approval and applicable transfer fees (please refer to 7.4 Transfer to Another Person). Transfers are permitted once only, after full payment has been made, and must comply with all transfer conditions.
| Days Before Scheduled Trip Start Date | Refund Policy for Cancellations Initiated by Participant |
|---|---|
| ≥ 91 days | Full refund of tour pricing, less a 3.8% admin & payment processing fee calculated on the total amount originally paid. |
| 76–90 days | 75% refund, less a 3.8% admin & payment processing fee calculated on the total amount originally paid. |
| 51–75 days | 50% refund, less a 3.8% admin & payment processing fee calculated on the total amount originally paid. |
| 31–50 days | 30% refund, less a 3.8% admin & payment processing fee calculated on the total amount originally paid. |
| ≤ 30 days | No refund. |
7.2 CANCELLATION BY RUN THE TRAILS
In certain circumstances, Run The Trails may cancel a trip due to events beyond its reasonable control, including force majeure situations. Refunds in such cases will be provided as set out in the table below. Participants are strongly advised to obtain comprehensive travel insurance at the time of booking, as any additional costs or losses incurred outside of the tour pricing, including flights or other personal arrangements, are the responsibility of the participant.
| Cancellation by Run the Trails | Refund Policy |
|---|---|
| Minimum group size not met (3-4 weeks before trip start date) | Full refund of trip pricing will be issued. (see clause 4.2) • Participants may opt to reschedule to another RTT trip. |
| Force majeure events, including natural disasters (typhoons, floods, snowstorms), government- or authority-mandated destination or route closures, or widespread public health emergencies. | Full refund of trip pricing will be issued. |
7.3 RESCHEDULING ORIGINAL BOOKING
7.3.1 Rescheduling initiated by the participant
A participant may request to reschedule their booking to another Run The Trails trip, subject to availability and approval. Rescheduling applies to the same participant only and must take place within 12 months of the scheduled start of the original tour. Only one rescheduling per booking is permitted.
The following rescheduling fees apply, based on the number of days before the scheduled start of the tour:
Cancellations by RTT
| Days Before Scheduled Trip Start Date | Rescheduling Policy & Fees |
|---|---|
| ≥ 91 days | No rescheduling fee. |
| 71–90 days | US$150 rescheduling fee |
| 46–70 days | US$200 rescheduling fee |
| ≤ 45 days | Rescheduling is not permitted and will be treated as a cancellation under Clause 7.1 |
Any difference in trip pricing between the original and rescheduled trip must be settled by the participant. Where the rescheduled trip is of lower value, the price difference will be issued as a non-refundable trip credit for future use and is not redeemable for cash.
Participants are responsible for any additional costs incurred as a result of rescheduling, including but not limited to, accommodation cancellation fees, permit reissuance, or third-party services already confirmed.
7.3.2 Rescheduling initiated by Run The Trails
Where Run The Trails initiates a rescheduling due to operational, safety, or force majeure reasons, no rescheduling fees will apply.
If the rescheduled trip is of lower value, the price difference will be refunded to the original payment method.
If the rescheduled trip is of higher value, the participant will be required to pay the difference prior to confirmation.
7.4 TRANSFER TO ANOTHER PERSON
A confirmed booking may be transferred once only to another participant for the same trip and scheduled trip start date, subject to approval by Run The Trails. Transfers are permitted only after full payment has been received.
The replacement participant must:
- Meet the applicable Trail Difficulty Level requirements (see [Trail Difficulty Level Guide – link])
- Agree to all booking terms and conditions
- Provide all required information within the required timeframe
The following administrative fees apply, based on the number of days before the scheduled trip start date:
| Days Before Trip Start Date | Rescheduling Policy & Fees |
|---|---|
| ≥ 45 days | No admin fee. |
| 31–45 days | US$55-90 admin fee |
| 8–30 days | Transfers are not permitted as standard. In exceptional circumstances, participants may contact Run The Trails for review. Any such transfer is entirely at RTT’s discretion, subject to feasibility, timing, and required approvals. Additional fees will apply upon approval. |
| ≤ 7 days | No transfers are permitted. |
No transfers are permitted once the tour has commenced.
If a transfer cannot be accommodated, participants may consider rescheduling under Clause 7.3 or cancelling under Clause 7.1, subject to the applicable terms.
7.5 MISSED DAYS & ACTIVITIES
Once the trip has commenced, there will be no refund, rescheduling, transfer, or compensation for any missed days or activities due to late arrival, early departure, illness, injury, or a participant’s decision not to participate.
Where feasible, Run The Trails may assist with arranging additional transport or services; however, any associated costs will be borne by the participant.
8. Participant Responsibilities
Participants are expected to follow the instructions of Run The Trails staff, guides, on-the-ground crew, and authorised destination service providers, respect local cultures and communities, and act responsibly throughout the trip.
9. Permits
9.1 For local permits required for trail runs and planned activities, RTT will procure the necessary permits and may seek additional information from participants to complete the application process.
10. Liability & Responsibility
10.1 RTT is the organiser of all Run The Trails holidays. We design and manage every itinerary and deliver each experience through our dedicated on-the-ground crew together with carefully selected destination service providers. Participants acknowledge that trail running and international travel involve inherent risks.
10.2 While certain accommodation, transport, and destination services are provided by authorised third-party service providers, RTT remains the contracting party for participants and is responsible for the overall organisation of the holiday.
11. LATENESS & EARLY DEPARTURE
Participants who arrive late due to flight delays, personal reasons, or other circumstances, or who choose to depart early, are not entitled to any refund, rescheduling, transfer, or credit for missed days or activities.
Where feasible, Run The Trails may assist with arranging alternative transport or services; however, any associated costs will be borne by the participant.
12. Weather & Route Adjustments
In the event of adverse weather, natural disasters, or official trail or park closures by local authorities, RTT may modify, shorten, or replace planned activities with suitable alternatives, including but not limited to alternate running routes, cultural excursions, fitness workshops, or shuttle transfers.
Such modifications do not constitute grounds for refunds, rescheduling, or transfers. Full trip cancellations due to force majeure, destination closures, or other extreme events are handled separately under Clause 7.2.
13. Personal Data & Privacy
13.1 RTT complies with the Singapore Personal Data Protection Act (PDPA) in the collection, use, and protection of personal data. As RTT’s clients are primarily international, RTT also aligns its practices with the standards of the EU General Data Protection Regulation (GDPR).
13.2 Participant data will only be used for the purposes of trip organization, emergency response, and service delivery, and will not be shared with third parties except as necessary to deliver contracted services (e.g., hotels, local operators, medical providers).
14. HARASSMENT, MISCONDUCT & DISRUPTIVE BEHAVIOR
Run The Trails is committed to providing tours that are safe, respectful, and free from harassment, discrimination, or other inappropriate conduct. Participants must behave in a manner that ensures the safety, comfort, and enjoyment of all participants, guides, coaches, and staff.
Prohibited conduct includes, but is not limited to:
- Harassment or discrimination based on race, religion, color, gender (including gender identity and expression), national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by law.
- Verbal conduct such as epithets, derogatory jokes or comments, slurs, or unwanted sexual advances, invitations, comments, posts, or messages.
- Visual conduct including derogatory or sexually-oriented posters, photography, cartoons, drawings, gestures, or political messaging that may create discomfort, conflict, or tension on the trip.
- Physical conduct including assault, unwanted touching, intentionally blocking movement, or interfering with trip activities in a manner that threatens safety or enjoyment.
- Threats, coercion, or intimidation, including demands to submit to sexual requests or sexual advances.
- Disruptive or dangerous behavior that endangers self, other participants, guides, or trip operations, or violates local laws or regulations.
Participants should immediately report any harassment, misconduct, or disruptive behavior to RTT staff. Any participant found engaging in prohibited conduct may be removed from the trip immediately at RTT’s discretion.
- No refunds, partial or full, will be issued for participants dismissed due to misconduct.
- RTT is not responsible for any additional expenses incurred by a participant as a result of dismissal, including transport, accommodations, or other trip-related costs.
15. GOVERNING LAW
These Terms & Conditions are governed by and shall be construed in accordance with the laws of the Republic of Singapore. Any dispute arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Singapore.
Run The Trails is a licensed Singapore travel agent. While all bookings are made with Run The Trails Pte. Ltd. in Singapore, our holidays are operated in international destinations. Participants acknowledge that local laws, regulations, permits, safety requirements, and operational procedures applicable in the destination country may apply during the trip. Where applicable, participants agree to comply with all lawful instructions issued by Run The Trails, its on-the-ground crew, guides, and authorised local service providers.