Terms of service
1. About Run The Trails
1.1 Run The Trails (RTT) is a Singapore-based company dedicated to bringing trail runners from around the world to experience breathtaking landscapes, cultural immersion, and performance-focused coaching abroad. Our vision is to create meaningful and responsible travel experiences that combine running, exploration, and respect for the people and places we visit.
1.2 RTT collaborates with experienced local partners to deliver trips in destinations including, but not limited to, China, Hong Kong SAR, Thailand, and Malaysia. RTT ensures compliance with local safety and legal requirements while fostering openness, respect, and global connection through running.
2. Booking, Payment & Confirmation
2.1 Bookings are confirmed upon receipt of deposit and written confirmation from RTT.
2.2 Final balance is due no later than 30 days before departure, unless otherwise specified in trip materials.
2.3 Payments can be made via credit card, bank transfer, or other methods as specified by RTT. For bank transfers/wire transfers, all sender fees must be borne by the participant. An additional USD 15 bank/wire transfer receiving fee will be included in the participant’s invoice.
3. Prices & Price Guarantee
3.1 All prices are quoted in USD unless otherwise stated.
3.2 Price Guarantee
RTT guarantees the trip price once booking is confirmed. Participants can be assured that RTT will honor the published trip price and protect against fluctuations in local costs, currency, or inflation. RTT achieves this through strong partnership agreements with trusted on-the-ground operators, ensuring stability and fairness. This guarantee reflects RTT’s commitment to transparency, value, and long-term trust with participants.
4. Minimum Group Size
4.1 Each trip requires a minimum number of participants as stated in the trip description. Unless otherwise specified, the minimum group size is set at 4 weeks before departure.
4.2 If the minimum group size is not met, RTT reserves the right to cancel the trip. In such cases, RTT will refund in full the amount received from the participant, using the same payment method originally used. Please note that depending on the participant’s chosen payment method, the receiving bank or payment provider may deduct additional fees, which are outside of RTT’s control and therefore not refundable by RTT.
5. Changes to Booking/Itinerary
5.1 Requests to modify an existing confirmed booking (e.g., adding optional activities, services, or upgrades) will be considered and accommodated where possible. Once a booking is confirmed, any major change (such as cancellation, change of travel dates, or transferring to another trip type or participant) will be treated under Section 7: Cancellations & Refunds.
5.2 RTT reserves the right to modify the trip itinerary when necessary due to logistical, safety, or weather-related reasons. Such changes do not constitute grounds for refund.
6. Fitness, Medical & Age Requirements
6.1 Participants must be at least 18 years of age at the time of travel. Those under 18 must be accompanied by a parent or legal guardian, who may participate as a non-running participant.
6.2 Participants must disclose all relevant medical conditions, allergies, medications, and dietary requirements at the time of booking or no later than 14 days prior to departure. Participants prescribed Epi-Pens or other emergency medication must bring and carry their own supply.
6.3 Proof of valid personal travel insurance covering trail running, medical emergencies, evacuation, and trip cancellation must be submitted to RTT no later than 14 days before departure. RTT reserves the right to reject participants who fail to provide such proof.
6.4 Participants are responsible for ensuring that any personal medications they bring comply with import regulations in the destination country.
7. Cancellations & Refunds
Deposit & Refund Policy
Deposits
| Timing | Policy |
|---|---|
| At booking | A deposit is required to confirm participation. |
| ≥ 75 days before departure | Deposits are refundable, less USD 30 admin/finance fee. |
| If minimum group size not met | Deposits are fully refundable. (see clause 4.2) |
| If RTT cancels trip (prior to arrival date) due to force majeure, safety, or political instability | Deposits are fully refundable. |
Trip Cancellations by Participant
| Timing of Cancellation | Refund Policy |
|---|---|
| ≥ 75 days before departure | Full refund, less USD 30 admin/finance fee. |
| 45–74 days before departure | 50% refund, less USD 30 admin/finance fee. |
| 31–44 days before departure | 25% refund, less USD 30 admin/finance fee. |
| ≤ 30 days before departure | No refund. |
All refunds under this section incur a USD 30 admin/finance fee per transaction. Participants may instead choose to transfer their booking to another RTT trip at no cost (for themselves) or to another person for a USD 15 transfer fee. Bookings can only be transferred once or after the package has been paid in full. The transferee participant will inherit these T&Cs.
Cancellations by RTT
| Reason for Pre-Arrival Trip Cancellation | Policy |
|---|---|
| Minimum group size not met (6 weeks before departure) | Full refund of payments made. (see clause 4.2) • Participants may opt to transfer to another RTT trip. |
| Force majeure, safety concerns, political instability. | Full refund of payments made. |
Missed Days
There will be no refund, rescheduling, or compensation for missed days due to late arrival, early departure, or participant decision to skip activities. RTT may assist with arranging additional transport or services at the participant’s cost.
8. Participant Responsibilities
Participants are expected to follow instructions of RTT leaders and local partners, respect local cultures, and act responsibly.
9. Permits
9.1 For local permits required for trail runs and planned activities, RTT will procure the necessary permits and may seek additional information from participants to complete the application process.
10. Liability & Responsibility
10.1 RTT acts as an organizer working with local operators. While RTT carefully selects partners, participants acknowledge that certain risks are inherent in trail running and international travel.
10.2 While RTT works only with vetted local partners, RTT remains the contracting party for participants. If negligence by a supplier materially impacts the service, RTT will address such claims directly with the supplier on behalf of participants, in line with our duty of care.
11. Lateness & Early Departure
Participants arriving late due to flight delays or personal reasons, or choosing to leave early, are not entitled to refunds or credits for missed days. RTT may assist with alternative transport at the participant’s expense.
12. Weather & Route Adjustments
12.1 Safety is RTT’s first priority. In the event of adverse weather conditions, natural disasters, or official closures of trails/parks by local authorities, RTT may modify, shorten, or replace the planned activities with suitable alternatives (such as alternate running routes, cultural excursions, fitness workshops, or shuttle transfers). Such modifications do not constitute grounds for refunds.
13. Personal Data & Privacy
13.1 RTT complies with the Singapore Personal Data Protection Act (PDPA) in the collection, use, and protection of personal data. As RTT’s clients are primarily international, RTT also aligns its practices with the standards of the EU General Data Protection Regulation (GDPR).
13.2 Participant data will only be used for the purposes of trip organization, emergency response, and service delivery, and will not be shared with third parties except as necessary to deliver contracted services (e.g., hotels, local operators, medical providers).
14. Governing Law
These Terms & Conditions are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.